North East Lincolnshire SENDIAS Service Joint Communication from Barnardo’s (current provider) and NELC
Accessibility Statement
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How can North East Lincolnshire SENDIASS help Parents and Carers?

We provide free, confidential and impartial information, advice and support
  • To empower children, young people and parents/carers of children with special educational needs or disability by ensuring they have the information, confidence and support needed to make informed decisions
  • To provide impartial and accurate information and support
  • To encourage good working relationships between parent/carers, children, young people, education providers, the local authority and other agencies
  • To support schools and other agencies to continue to develop good working practices in relation to SEND

  • SEN Support
  • Exclusions
  • Transfers
  • Admissions
  • Transport
  • Appeals
  • Mediation
  • Complaints
  • Personal Budgets
  • EHCPs

  • Listening to your concerns
  • Helping you understand educational support in schools, colleges and other educational settings
  • Giving advice and support in relation to a 'My Support Plan' and 'Education Health Care Assessments', which may include attending meetings and future reviews
  • Explaining the law and your rights
  • Giving advice and support to promote the involvement of parents, carers, children and young people in all decisions about outcomes in schools and educational settings
  • Helping open up a positive dialogue between parents, carers, young people, schools, local authority (LA), health and voluntary bodies
  • Helping to resolve disagreements between parents, young people, schools, and/or the LA
  • Putting families in touch with support groups, such as NELPPF
  • Helping parents and young people access the independent SEND Mediation NE Lincs
  • Advising on the appeals procedure to the SEN and Disability Tribunal and exclusions
  • Advising and supporting children and young people to participate fully in decisions about their desired outcomes
  • Helping promote independence and self-advocacy for children, young people and their parents
  • Providing specialist individual support to parents, carers, children and young people who are involved in Education, Health and Care (EHC) Assessments
  • Helping you when things go wrong, as well as the various avenues for complaint

What is SEND?

If you or your child’s school or college are concerned that your child is not making progress, it’s possible that they may have special educational needs or a disability (SEND). If you have a child with SEND, you may find that it affects their ability to learn.

A child or young person with SEN needs provision which is different from or additional to that normally available to others of the same age.

Special educational provision should be matched to the child’s or young person’s identified needs.

The SEND Code of Practice identifies four broad areas of need and support:

  1. Communication and interaction
  2. Cognition and learning
  3. Social, emotional and mental health
  4. Sensory and/or physical needs

Your child’s needs may have an impact on their behaviour, their ability to make friends or to concentrate. Their needs may affect their reading or writing, or their ability to understand things clearly.

A disability that prevents or hinders a child or young person from making use of the facilities in their setting may require different or additional provision and/or reasonable adjustments.

A child or young person’s difficulties may be caused by recognised conditions such as:

  • Autism
  • Dyslexia and/or Dyspraxia
  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Physical disability e.g. Cerebral Palsy
  • Hearing and/or visual impairment
  • Learning disability e.g. Down’s syndrome
  • Medical conditions e.g. epilepsy

The following SENDIASS training and awareness sessions have been recorded for you to watch at your convenience.

SEN Support Training

This training raises awareness of the SEN Support available within schools and academies with regard to the graduated approach. For parents and carers of children who do not have Educational Health Care Plan but do have a special educational need.


Exclusions Training

This training raises awareness of the exclusions process for both fixed term exclusions and permanent exclusions.


Transition to Post 16 Provision Training

This training is designed for parents/carers of children in years 10 and 11 who have a special education need/disability (SEND). Relevant to anyone whose child is at SEN Support or has an EHCP.

If you have any questions or issues you wanted to discuss with a project worker, please don’t hesitate to email us on or leave us a voicemail message on 01472 355365.

It is really important to us that parents who have used SENDIASS can help us shape the service and, being part of the steering group, is an opportunity to do this.

The steering group meets for about 2 hours x 4 times a year; we have a mix of professionals/practitioners, a member of NELPPF (the parent forum), and parents who have used the service. (We also have a separate young people's steering group.)

The Terms of Reference and a Role Description give an idea of the purpose to the steering group and what is involved.

If you would like to become involved with the Parent Practitioner Steering Group, please call us us on 01472 355365 or email

How to Contact Us

Our opening hours are Monday - Thursday 8.30am - 4.30pm and Friday 8.30am - 4pm. Please contact us either by using our website chat facility, call us on 01472 355365 and leave us a message or email We aim to return calls within 10 working days.

Visit our Facebook page.

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