Accessibility Statement
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Back to North East Lincolnshire SENDIASS

Frequently Asked Questions


Although the service is a statutory one that every local authority has to provide, North East Lincolnshire has out-sourced their service to Barnardo’s.

This means that we are truly independent of the local authority and all staff are employed by Barnardo’s.

As a Barnardo’s service, we are part of one of the UK’s leading charities. We believe in the potential of every child and young person, no matter who they are, what they have done or what they have been through. For more information about Barnardo’s go to the Barnardos website.

The service is also an active member of the National IASS Network (IASSN) and this enables us to call upon the resources and expertise of a wide range of experience and knowledge from across the country, as well as accessing national training.

No. We normally work with children/young people and parents/carers of children/young people who have been formally recognised as having SEND support in school/college.

However, it is often the case that a parent feels their child may have a problem which the school has not yet recognised or picked up, and we are quite happy to support parents or young people in these circumstances.

Yes, but only where the child has a special educational need.

No. SENDIASS will support parents and may attend meetings with them and help them put their views across, but we cannot act as representatives or a legal Advocate because as this would compromise our impartiality.

We will accompany children/young people and parents/carers to hearings, tribunals and appeals.

Yes, if the young person is aged between 16-25 years.

If under 16 we would need parents’ consent. [Add consent form here ]

Children/young people and parents/carers can contact the service at any time by telephone, email or by calling in at our office at 11 Dudley Street.

You can complete an enquiry form here:
[Need to design an online form – similar to complaints feedback form]

Staff will endeavour to give advice there and then, or, if more support is needed, take a referral and allocate a project worker.

Yes, although only with parents’ permission. A referral form for use by schools and other agencies is available from the service. [Add professional referral form]

Yes. We are happy to answer any queries to do with special educational needs policy, procedures and legislation (we normally have the answer but if not, we will research and find it.)

In addition, SENDIASS  is able to offer information and/or training sessions on SEN/disability issues and working with children/young people and parents/carers to school staff, governors and other agencies.

An important part of our work entails working closely with the Local Authority (LA) and other statutory and voluntary services. We also have a role in ‘interpreting’ LA policy and procedures to children/young people and parents/carers.

SENDIASS supports the active involvement of children/young people and parents/carers in developing and reviewing the implementation of both Children’s Service policy and SENDIASS policy. SENDIASS has representation on key strategic groups and provides a support structure to enable parents and carers to fully participate in shaping SEND development in NE Lincolnshire.

Yes. We are always happy to work closely with parents SEND support groups and will provide information and/or presentations on a range of topics on request.

No – we are open all year except for Bank Holidays.

The office is normally open from 8.30 am to 4.30 pm, Monday to Thursday and 8.30 am to 4.00 pm on a Friday.

There is also an answering machine to take messages outside these hours or if staff are already on calls or out on visits.

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